How we work

The same discipline we apply to business engagements: assess, plan, deliver, verify and document.

The engagement

1. Consultation. A free 30-minute call to understand the home and what you need.
2. Assessment. We review the network, devices, accounts and physical security, and record the current security level.
3. Plan and proposal. A written plan in priority order, with scope and cost. Work starts when you approve it.
4. Delivery. We carry out the work, test it and verify it with you.
5. Report. What was done, the new security level, and what comes next.

Professional standards

• Your credentials stay yours. You enter your own passwords and codes. We do not store them.
• Your accounts stay in your hands. For banking, purchases and other financial accounts, you sign in and approve every action.
• Remote work only by appointment. Remote sessions are started by you, for a scheduled job, and closed afterward.
• Independent advice. We recommend equipment on its merits. You buy wherever you like, and we earn nothing from it.
• Confidentiality. We collect only what the work needs, keep it private, and share it only with your approval.
• Agreed cost. Scope and cost are set in writing before work begins, and you get a receipt for every payment.
• Verified work. Every job is tested and checked with you before we call it done, and recorded in a written report.

Contacting us

Engagements start with a consultation you book. We contact only clients who have engaged us, so treat any unexpected call or message claiming to be Techicare as suspect and book a call to verify.

Concerns about our work: email support@securitymedic.com